Terms of Services

Terms & Conditions

Article 1 – Definitions

In these Terms & Conditions, the following definitions apply:

Consumer: Any natural person acting for purposes outside their trade, business, craft, or profession.

Company: Eleanor Hart.

Website: The official Eleanor Hart online store.

Agreement: Any agreement concluded between Eleanor Hart and the consumer through the website.

Product: Any item offered for sale through the website.

Distance Contract: An agreement concluded between the consumer and Eleanor Hart through online communication methods.

Article 2 – Company Information

Website Name: Eleanor Hart

Customer Support Email: info@eleanorhartfootwear.com

Business Registration Information: Available upon request.

Article 3 – Applicability

These Terms & Conditions apply to all offers, orders, purchases, and agreements concluded through the Eleanor Hart website.

By placing an order, you acknowledge that you have read, understood, and agreed to these Terms & Conditions, as well as our Shipping Policy, Privacy Policy, and Return & Refund Policy.

Article 4 – Products & Offers

We strive to display all products, descriptions, images, and pricing as accurately as possible.

Minor differences in color, appearance, or packaging may occur due to monitor settings, manufacturing updates, or supplier changes.

All offers are subject to availability.

Eleanor Hart reserves the right to modify or discontinue products without prior notice.

Article 5 – Pricing

All prices displayed on our website are shown in the currency selected on the website.

Prices do not include any customs duties, import taxes, or governmental fees that may apply in the destination country.

Eleanor Hart reserves the right to correct pricing errors, product descriptions, or inventory inaccuracies at any time.

Article 6 – Order Acceptance

An order becomes binding once payment has been successfully completed and an order confirmation has been issued.

Eleanor Hart reserves the right to refuse, cancel, or limit any order if fraud, unauthorized activity, pricing errors, or inventory issues are suspected.

Article 7 – Payment

Payment must be completed at the time of purchase using one of the payment methods offered during checkout.

Orders will not be processed until payment has been successfully received.

All transactions are processed through secure payment providers.

Article 8 – Shipping & Delivery

Orders are processed within approximately 24 to 72 hours.

Estimated delivery times are generally between 5 and 14 business days.

Due to customs procedures, international logistics, carrier delays, weather conditions, holidays, or force majeure events, delivery may take up to 30 business days.

Delays within this period do not constitute non-delivery and are not grounds for chargebacks, disputes, cancellations, or refunds.

Tracking information will be provided whenever available.

Article 9 – International Fulfillment

Products may be shipped from international fulfillment facilities.

By placing an order, customers acknowledge and accept that their order may be fulfilled and shipped from overseas warehouses.

Article 10 – Returns & Refunds

Returns are governed by our Return & Refund Policy.

Return requests must comply with all requirements outlined in the Return & Refund Policy.

Items purchased during promotions offering discounts of 40% or more are considered Final Sale items and are not eligible for returns, refunds, or exchanges.

Approved returns must be shipped to the designated return facility provided by our support team.

Return shipping costs, customs fees, duties, taxes, and related expenses remain the responsibility of the customer.

Article 11 – Defective or Incorrect Items

If a product arrives damaged, defective, or incorrect, customers must contact us within a reasonable period after delivery.

Supporting photographs may be required before a refund, replacement, or alternative solution can be offered.

Article 12 – Order Cancellations

Orders may only be cancelled before processing begins.

Once an order has entered processing or shipment preparation, cancellation may no longer be possible.

Article 13 – Customer Responsibilities

Customers are responsible for providing accurate:

  • Shipping information

  • Billing information

  • Contact information

Address changes must be requested within 24 hours of placing an order.

Eleanor Hart is not responsible for delivery issues resulting from incorrect information supplied by the customer.

Article 14 – Intellectual Property

All content on this website, including:

  • Images

  • Logos

  • Product descriptions

  • Branding

  • Website design

  • Text

is the property of Eleanor Hart and may not be copied, reproduced, distributed, or used without prior written consent.

Article 15 – Limitation of Liability

Eleanor Hart shall not be liable for indirect, incidental, consequential, or special damages arising from:

  • Delayed deliveries

  • Customs delays

  • Carrier issues

  • Product misuse

  • Website interruptions

  • Force majeure events

Nothing in these Terms excludes rights that cannot be excluded under applicable consumer protection laws.

Article 16 – Privacy

Customer information is handled in accordance with our Privacy Policy.

By using our website, you consent to the collection and use of personal information as described therein.

Article 17 – Amendments

Eleanor Hart reserves the right to modify these Terms & Conditions at any time.

Changes become effective immediately upon publication on the website.

Article 18 – Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with applicable laws.

Nothing contained within these Terms & Conditions limits any statutory rights available to consumers under applicable consumer protection legislation.

Contact Information

For any questions regarding these Terms & Conditions, please contact:

Email: info@eleanorhartfootwear.com

Thank you for shopping with Eleanor Hart.